Frequently Asked Questions
Discover everything you need to know about your Esencia beauty journey.
Are Esencia products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective for all skin types, including sensitive skin.
Does Esencia test on animals?
Absolutely not. Esencia is proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of production.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, even if it has been opened.
Are your ingredients sustainably sourced?
Sustainability is at the heart of Esencia. We partner with ethical suppliers to ensure our botanical ingredients are harvested responsibly and our packaging is recyclable.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.