Returns & Exchanges
At Esencia, we want you to be completely satisfied with your beauty ritual; if a product isn't the right fit, you can return it within 30 days of purchase. We accept returns on all items that are unopened or gently used to ensure you find your perfect glow.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all caps are tightened to prevent leakage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing